Our standard return and exchange window starts 14 days from when your products arrive at your door. We will gladly issue a full refund for any orders that are not correct (color, size, product).
Returns that aren't a result of our error are accepted within 14 days, but must be unworn and unwashed, and in the original packaging. At this time, we do not cover return shipping charges. Simply send an email to email@example.com with your order number and request, and we will be happy to accommodate you. Please note that a 15% restocking fee applies.
Exchanges are accepted within 14 days from when your products arrive at your door. We will gladly issue an exchange for a different size of the same item. Exchanges must be unworn and unwashed, and in the original packaging. Just email us at firstname.lastname@example.org with your order number and request. We will send you a complimentary return label and ship out the exchange upon receipt.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.